akg999 Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how akg999 collects, uses, and protects your information.
Introduction and Scope
This Privacy Policy ("Policy") applies to all users of the akg999 platform. By using our website, you are agreeing to the terms of this Policy.
akg999 ("we", "us", "platform") is a trusted online casino and sports betting platform in Bangladesh. We place the highest priority on our users' privacy. This Privacy Policy describes what types of information we collect, why we collect it, how we use it, and how we keep that information safe.
This Policy applies to the akg999.cam website and all related services. If you use our platform, you will be considered to have consented to the methods of information collection and use described in this Privacy Policy. We may update this Policy from time to time; if any changes are made, we will notify you through appropriate means.
This Policy is written in Bengali and has been prepared in accordance with the laws of Bangladesh and applicable digital security regulations. Please contact us if you need clarification on any matter.
What Information We Collect
2.1 Information You Provide Directly
Information you provide directly during registration and account management:
- Full name and date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
- Payment-related information (bKash, Nagad, Rocket, Upay or bank account number)
- Documents required for identity verification (as part of the KYC process)
2.2 Automatically Collected Information
Information that is automatically collected when you use our platform:
- IP address and device identifier information
- Browser type and operating system
- Login time and date
- Page visit history and navigation patterns
- Cookie and session data
- Transaction history and gaming activity
2.3 Information Received from Third Parties
We may sometimes receive information from trusted third-party sources, such as payment providers or identity verification services. This information is used solely to ensure the security of your account and to prevent fraud. No information received from third parties is used for marketing purposes without your consent.
Purpose of Using Information
3.1 Service Delivery and Account Management
The information you provide is primarily used to operate our services smoothly. This includes account creation and verification, transaction processing, providing customer support, and ensuring the security of the platform. Every transaction on akg999 — whether a deposit via bKash, a withdrawal via Nagad, or a bank transfer — requires the relevant information to be completed.
3.2 Security and Fraud Prevention
We analyse the information collected to ensure the security of your account and financial transactions. This information is essential for identifying suspicious activity, preventing unauthorised access, and complying with anti-money laundering (AML) regulations.
3.3 Responsible Gaming Support
We provide Responsible Gaming support by analysing your gaming activity data. If an unusual pattern appears in a user's gaming behaviour, we may send a warning and help set limits if needed.
3.4 Communication and Service Improvement
We use your contact information to send important account-related notifications, service updates, and security alerts. With your consent, we may also send relevant promotional information, which you can unsubscribe from at any time.
Cookies and Tracking Technologies
4.1 What Are Cookies and How We Use Them
Cookies are small data files that our website stores on your device. They help improve your browsing experience, remember your login status, and customise services based on your preferences.
akg999 uses the following types of cookies:
- Essential Cookies: Necessary for the basic functioning of the platform.
- Functionality Cookies: Remember your preferences and settings.
- Analytics Cookies: Help monitor and improve platform performance.
- Security Cookies: Help detect fraudulent activity.
4.2 Cookie Controls
You can block or delete cookies by changing your browser settings. Please note that blocking some cookies may cause certain features of our platform to not work properly. Disabling essential cookies may disrupt the login and transaction process.
Information Disclosure and Sharing
akg999 never sells your personal information to third parties. Information is shared only in specific circumstances and to a limited extent.
5.1 Service Provider Partners
We work with trusted service providers for payment processing, identity verification, game software operation, and technical infrastructure maintenance. These partners are bound by strict confidentiality agreements and receive only the information that is necessary.
5.2 Legal Obligations
In the case of a court order, government directive, or applicable legal obligation, we may be required to disclose information to the relevant authorities. In such cases, we will provide only the minimum necessary information.
5.3 Business Changes
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will notify you before any such change and provide clear information about the new policy.
Data Security Measures
Encryption Protection
Our platform uses SSL/TLS encryption technology. All information exchanged between your browser and our servers is fully encrypted, making it very difficult for third parties to access.
Secure Data Storage
Collected information is stored on secured servers. Passwords and financial information are kept in hashed and encrypted form to the highest security standards — no staff member can view passwords directly.
Access Control
Only authorised staff are granted access to the information needed to carry out their specific responsibilities. All internal access is strictly monitored and regular security reviews are conducted.
6.1 Response to Security Breaches
If a data security breach occurs for any reason, we will immediately notify the affected users. Our security team is active 24/7 and takes swift action when any potential threat is identified.
Despite our efforts to protect data, no method on the internet is 100% secure. We therefore ask you to use a strong password, not share your password with anyone, and remember to log out from public computers.
Data Retention Period
akg999 retains your information only for as long as necessary. All information is retained while your account is active. Even after an account is closed or becomes inactive, certain information may be retained for a specified period due to legal obligations, dispute resolution, or fraud investigation needs.
It is our legal responsibility to retain records of financial transactions for the period required by applicable law. Once the designated retention period has ended, information is securely deleted or anonymized.
Your Rights and Controls
Right to Access and Correct Information
You can request to view your stored information from us at any time. If any information is incorrect or incomplete, you can apply for a correction. We will process this request within a reasonable time.
Right to Delete Information
In certain circumstances you may request the deletion of your information. However, due to legal obligations or ongoing transactions, it may not always be possible to delete certain information. In such cases, we will inform you of the detailed reasons.
Right to Data Portability
You have the right to receive the information you have provided in a structured, machine-readable format. If you wish to exercise this right, please contact our support team.
Right to Object to Processing
You have the right to object to the use of your information for specific purposes, particularly in relation to marketing communications. After receiving your objection, we will take appropriate action.
Protection of Minors' Information
akg999 is a service for those aged 21 and above. We do not intentionally collect information from anyone under the age of 21. We verify age during the registration process and preventive measures are in place to stop minors from creating accounts.
If we become aware that a minor's information has been collected, we will immediately delete that information and close the associated account. If a guardian sees a minor using our platform, they are requested to please contact us.
Policy Changes and Updates
We may revise this Privacy Policy from time to time. In the event of changes, we will take the following steps:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, you will be notified by email.
- Continued use of the platform after an update will be considered as consent to the new policy.
- If you object to any change, you may request to close your account.
We recommend that you visit this page regularly and stay updated on any changes.
Contact and Complaints Process
Privacy-Related Contact
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our support team is always ready to assist you in Bengali.
24/7 Live Chat — Get instant assistance through the live chat feature on our website.
Email: [email protected]
We generally respond to emails within 24 to 48 business hours.
We treat privacy-related complaints with the utmost seriousness. Receipt of your complaint will be acknowledged and you will be informed of the outcome once the investigation is complete.